Cancellation / Return & Withdrawal Policy - Terms of use

Terms of Use and Transactions

The company K. GATSOS - A. PAPAPETROS ABEE (hereinafter "company") reserves the right to unilaterally modify or renew the current terms of use and transactions, made through its online store, according to its needs and trading habits. is an online store selling wine, via the Internet, of the limited liability company under the name "K. GATSOS - A. PAPAPETROS ABEE "and distinctive title" KTIMA ZIN IDEOS "(VAT Number: GR998495037, Tax Office: EDESSAS), based in Loutraki, Almopia, with number GEMI: 00024229677000.

All orders are governed by these terms and conditions which are legally stronger than any other document. Make sure you agree to the following terms and conditions because your further use and browsing of the website implies your explicit and unconditional consent and consent with them.

Prices / Orders

The prices listed on the website are valid for each purchase, provided that the product is available. In any case, the company tries to have the latest information regarding the availability of a product posted on its website.

Prices are in Euros (€) and include VAT and excise tax.

Offers are subject to availability restrictions and customers are served according to the order of priority, ie the exact time of registration of their order in the system. As in some cases the offers can be very attractive, the company reserves the right to cancel an order if it seems unreasonable for individual consumption and in order to serve more of its customers.

All orders are confirmed by sending the relevant email. The delivery of the order always depends on the availability of the products and the information of its full payment by the Bank or the intermediary credit card processing company.

Payment Methods / Transaction Security

Each order must be fully paid upon completion. Payment can be made by credit or debit card, bank transfer or cash on delivery if the order will be delivered in Greece.

Credit card clearing providers ensure the highest level of transaction security due to the fact that:

The information about the card is transmitted / transferred via the Internet in encrypted form (128-bit encryption) and is not accessible from our online store.

The systems and procedures used by these services block third parties from accessing their data and information systems.

The services follow the best international practices in the field of e-commerce payments and are also fully compliant with the standards for secure online card payments.

The Company has no access to your credit card details since the payment is made by redirecting to the specially configured and encrypted website of the service you will choose. We keep only data elements that are necessary for the communication, delivery of the order and issuance of the relevant documents.

All transactions you make through are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales. The use of the Website is the sole responsibility of the visitor-customer. We are not responsible for the malicious intervention of third parties.

Website visitors are committed not to harm third parties through malicious use of the Website and that they will not violate their personal data. The visit to the Website presupposes the unconditional acceptance of the above terms.

Τέλος, η εταιρεία δεν έχει καμία ευθύνη για τη συναλλαγματική ισοτιμία που θα χρησιμοποιήσει η Τράπεζα ή ο πάροχος εκκαθάρισης πιστωτικών καρτών εφόσον η παραγγελία πρόκειται να χρεωθεί σε κάρτα χώρας άλλου νομίσματος από το Ευρώ. Επίσης η εταιρεία δεν έχει καμία ευθύνη για οποιαδήποτε χρέωση προμήθειας εφαρμόζει η Τράπεζα του αγοραστή προκειμένου να αποστείλει τη συνολική πληρωμή στην Τράπεζά μας σε Ευρώ. Τα εν λόγω έξοδα αναλαμβάνονται από τον αγοραστή. Τα στοιχεία τωνΤράπεζών μας προκειμένου να αποσταλεί έμβασμα είναι τα ακόλουθα:

Country: Greece

Bank: Eurobank


IBAN Account: GR4402602920000970200339926


Country: Greece

Τράπεζα: Alpha Bank


ΙΒΑΝ Λογαριασμού:  GR4201408730873002330001120

Receipt / Invoice

The receipt or invoice will be issued by the company and will be sent along with the order showing the details and the total price in Euros including VAT and excise duty. The customer is informed of any delivery costs before placing the order. If you place an order and delivery has a cost, this will be included in the receipt or invoice including VAT.


The products are transported at our own risk during transport. Delivery time may vary depending on product availability and place of delivery. Delays in delivery can in no case be compensated by the company nor do they allow the order to be canceled. If the delivery time exceeds one month and the products have not been delivered even though the customer stated the correct delivery address, then the order can be canceled and the customer can be reimbursed with the total payment amount without any other requirement for compensation or damage that he considers to have suffered. Excludes cases of orders with special products that the customer has been informed of the delay and has consented to it, as well as cases of incorrect declaration of delivery details.

The company is not responsible for any delays due to incorrect declaration of delivery details and contact details by the customer. In this case the customer is not entitled to create an issue of cancellation of the order and their receipt is made in further consultation of the customer with the delivery company.

In case of shipment of products to countries outside Greece, the shipment may go through the customs clearance process in the country of destination. Customs clearance costs vary by country and are not included in the cost of ordering and shipping. The procedure will usually be performed by the Courier company which will then inform you of this amount. It is at the discretion of the customer to take such a risk which may mean from the payment of customs clearance costs in the country of destination to the seizure of the goods by the respective customs.

When delivering the wines, it is up to the customer to check the condition of the goods and to immediately inform the employee of the delivery company of any damaged products or products that are missing in the relevant form that will be provided. He must also inform the company within 2 days about the declaration of destruction or loss in order to be compensated for the products in question. It is understandable that the customer is responsible for the products once they have been delivered.

For the products that are mentioned as "Immediately available", their shipment from our company takes place within a maximum of 5 working days.

Order Cancellations / Product Returns / Right of Withdrawal

The customer reserves the right to return the purchased products, free of charge and without the obligation to announce the reason for which he wishes the products to be returned, within fourteen (14) calendar days from the date of receipt. In this case, it is charged with the direct cost of returning the products. Returns will only be accepted if the products the customer wishes to return are in exactly the same condition in which they were received, ie without being unsealed or their packaging damaged.

In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw with a clear statement (eg letter sent by mail or e-mail). The statement of withdrawal must be sent within the above deadline. If the customer sends his withdrawal statement electronically, the company will send him a confirmation of receipt of his withdrawal by fixed means (eg e-mail).

In order for the customer to meet the withdrawal deadline, it is enough to send the statement on the exercise of his right of withdrawal, before the withdrawal deadline expires. Also, the customer must send back to the company the products he wishes to return without undue delay and definitely within 14 days from the day he stated to the company that he is withdrawing. The deadline is considered to have been fulfilled if the customer sends back the products before the end of the 14 day period. The customer will be charged with the immediate cost of returning the products.

In case of return of the products, the refund corresponding to the products ordered by the customer, will be completed within 14 calendar days from the date that will be informed of the customer's decision to withdraw. The company is entitled to delay the refund until it returns the goods in order to determine that they remain in their original condition and packaging. The company will execute the above refund using the same means of payment that the customer used for the original transaction, unless the customer has expressly agreed otherwise. In any case, the customer will not be charged any costs for such a refund. The company is not required to reimburse additional delivery costs if the customer had explicitly chosen a delivery method other than the cheaper standard delivery method offered by the company.

The customer is responsible for any reduction in the value of the goods resulting from manipulation that was not necessary to determine the nature and characteristics of the goods.

Protection of minors

Our product order registration certifies that the customer is over 18 years old or has reached the legal age limit required in the country of residence in order to be able to buy and consume alcohol.

Μisuse of alcohol

Alcohol abuse is dangerous to health. We recommend to all customers to consume responsibly for their satisfaction without compromising their health.

File protection

The company K. GATSOS - A. PAPAPETROS ABEE is the owner of the data that compose the specific website. The data, texts, graphs, logos and icons of the website are legally protected and any use of them requires prior information and agreement of the company.

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